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Strikes are records of moments of underperformance or failure on Ringle and can be received in 7 different categories:
- Average Rating
- Acceptance Rate
- No-Show
- Last Minute Cancellation
- Cancellation
- Lateness
- Incomplete Feedback Report
You can earn a Star by performing well in one of these given categories (i.e. an Average Rating of 4.8), may lose that Star if you perform less well (i.e. an Average Rating of 4.1), and gain a Strike if you perform poorly in that category (i.e. an Average Rating of only 3.2).
We have calibrated this system to ensure that all Strikes are easily avoidable. Typically, tutors only receive Strikes when they fail to fulfill their basic duties to their students, by not submitting Feedback Report or showing up late to lessons. We encourage you all to aim for Golden Star Tutor status, by staying at 7 Stars and 0 Strikes for 2 weeks or more.
More information about how Strikes can be gained in each individual category of the Star-Strike System can be found below.